York, PA
December 4, 2000
Pennsylvania-based Shurfine Supermarkets found it could not get timely information on its NSF checks. Not, that is, until it started using CheckAGAIN to manage its returned check process. Now Shurfine has immediate access to all NSF check data via the World Wide Web and application service provider CheckAGAIN.
"Today when a consumer calls I can look up her returned check in seconds, including the front and back image of the check," states Donna Kemper, Accounting Manager at Shurfine. "So consumer complaints can be handled right then and there — no calling the bank or anybody else to find out what's happening with this check. Plus data entry on all returned checks and check imaging are standard services with the CheckAGAIN system."
Shurfine Supermarkets also benefits by having checks that have been returned for insufficient funds (NSF) re-deposited electronically via the ACH network. "Our recovery rates have improved significantly since we started using the ACH system for recovery," continues Kemper. "But the best part is, the whole CheckAGAIN process costs significantly less than what my bank was charging me to re-deposit." By using CheckAGAIN's Centralized Returns service, Shurfine has cut an average of $3 per check in banking fees from NSF checks while increasing its NSF recovery rate to 88%!
"And with CheckAGAIN's electronic reporting, I can check on the status of our returns and electronic re-presentments any time of the day or night, no matter where I am," reports Kemper. CheckAGAIN's secure electronic reporting allows grocers to query their own NSF check data by date range, by store, by check amount, while utilizing only their standard web browser.
CheckAGAIN's returned check management systems give businesses full control over recovery of their NSF checks without incurring any of the costs of traditional collection methods. By using the banking industry's ACH network, CheckAGAIN achieves an increased success rate of recovery, elimination of internal costs of handling NSF checks, and improvement to the relationship with their customers. CheckAGAIN's Centralized Returns provides further savings to businesses by streamlining the check return process through the Federal Reserve.
"Shurfine has been faced with an enormous challenge in managing loss prevention like many supermarket chains," said Tim Robinson, President and founder of CheckAGAIN. "CheckAGAIN is helping the supermarket industry meet that challenge by recovering its returned checks electronically and using Centralized Returns to process all check returns through one central bank account."
About CheckAGAIN
Established in 1998, CheckAGAIN uses innovative technology to simplify and improve the recovery process on returned checks for merchants. The widely used system helps businesses nationwide increase their recovery on return checks, while lowering associated transaction fees. CheckAGAIN assists consumers by significantly reducing inconveniences normally associated with resolving misunderstandings due to returned checks. For additional information please visit www.checkagain.com or call 800/666-5222.
